Q) A guest books a room for Two nights. Is commission payable on the room revenue of Two nights.
ANS: Yes. Commissions are payable on total room-revenue sales. We only take commissions on actual transactions that come through
your website/smartrooms i.e bookings which have been paid for by a
credit card. Commissions are only paid on all Successfull transactions i.e if the
guests credit card has been approved by the payment gateway and a advance
has been received by the hotel. Unsuccessful transactions or transactions
cancelled through smartrooms are not subject to commissions.
We do not take commisions on bookings that you receive by
telephone, third-party marketing websites such as yatra.com etc, email,
fax or personal visit.
Q) Are commissions charged on additional items such as Airport Pickup?
ANS: Yes. Commissions are payable on total room-revenue sales including
additional items sold on the website through SmartRooms.
Q) How does the hotel pay commissions to Point 2 Point Communications for Sales through SMARTROOMS?
ANS: Point 2 Point Communications will raise an invoice for the Commissions payable. The Hotel can pay the commissions by Cheque, Bank Transfer or Credit Card.
Q) A guest booked for 2 nights online and stayed for additional 3 nights. Does Our Hotel have to pay commissions for additional nights?
ANS: No. You only pay commissions on revenue generated through SMARTROOMS.
Q) A guest booked for 2 nights online and did not arrive at the Hotel. Does Our Hotel have to pay commissions for the 2 nights?
ANS: Yes, Unless the booking was cancelled through SMARTROOMS before the arrival date.
Q) How do I order the SMARTROOMS CORE License?
ANS: Please follow the below steps to order and pay for your SMARTROOMS CORE license.
1) Click: http://smart.pointwebsites.com/clients/cart.php?gid=7
2) Click on SMARTROOMS CORE License - Order Now Button.
3) The default currency is INR. Change the currency to view pricing in USD, EUR or GBP.
4) We require your hotel's website domain-name to configure SMARTROOMS. Please choose the third option i.e "I will update my nameservers on an existing domain / I will create an A record bookings.mydomain.com"and enter your hotels website address e.g myhotel.com
5) The Billing Cycle amount i.e the amount payable is shown to you. The Hotel Package Module is also available as an addon. Select the Hotel Package Module if you want your guests to book Stay-Packages from your hotel’s website.
6) Read The "Master Subscription Agreement" and click on "Proceed Ahead With The Order".
7) Click on Checkout.
8) Enter your personal details and select the mode of payment.
You can either pay through cheque, credit card (HDFC Payment Gateway) or Paypal.
Please note our Bank Account Details; If you are paying by cheque/Bank Transfer.
A) Point 2 Point Communications
A/c No. 01592000017036
HDFC Bank, Lokhandwala Complex, Andheri West, Mumbai - 400053.
IFSC Code: HDFC0000159
B) If you are paying through Paypal. Our Paypal Login is : smartrooms@pointwebsites.com
Mailing Address:
Point 2 Point Communicatons
26, Kamdhenu Shopping Centre,
Lokhandwala Complex, Andheri West,
Mumbai - 400053
Q) Is there a minimum term contract?
ANS: SMARTROOMS is licensed on a year-to-year basis. Under the SMARTROOMS Commissions Pricing Structure, you can stop the SMARTROOMS Service by giving a 30
day notice. However, You shall pay any unpaid fees/commissions covering the remainder of the term after the effective date of termination. In no event shall any termination relieve You of the obligation to pay any fees payable to Us for the period prior to the effective date of termination.
Q) Can I sell Hotel Packages also along with my Hotel Rooms?
ANS: Yes. The Hotel Package Module has to be separately licensed and activated. The One-Time Activation License Fee is Rs. 44,000/- Only.
Q) How do I display the prices in my local currency?
ANS: You can change the Currency Prefix ($, £, €)and Suffix (USD, GBP, EUR) easily from the General Configuration Area within the Control Panel. All prices will then be displayed in your local currency.
Q) Are there any hidden charges?
ANS: NO. There are no hidden charges. All charges and Fees are mentioned below.
SMARTROOMS IS ANNUALLY LICENSED ON A PER-HOTEL LOCATION BASIS FOR
UNLIMITED NUMBER OF ROOMS.
*Payment Gateway has to be provided by the Hotel.
*One-Time Setup Fee of Rs. 7500/- + (Service Tax) is applicable per Location.
*One-Time Payment Gateway Integration Fee of Rs. 17500/- + (Service Tax) is applicable per Location.
*Annual License Fee of Rs. 2500/- + (Service Tax) has to be paid by the Hotel.
*Annual Application Hosting Fee: ZERO
*Annual Maintenance Fee: ZERO
COMMISSIONS:
*Commissions + (Service Tax) are payable on a monthly basis.
*Commissions are non-refundable in case of no-show.
*Commissions are refundable if the booking is cancelled from the website and the Hotel has a refund policy.
*Commissions Structure is based on 4% Total amount of booking (excluding Tax)
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