SMARTROOMS Transaction Tokens License FAQ's
1)What information do you require from our hotel to integrate smartrooms with our website?
Ans: Let us say that your hotel's Website Address is www.smarthotel.com. Here, smarthotel.com is your domain name.
OPTION 1 : IF YOU ARE NOT HOSTING YOUR WEBSITE ON OUR WEB-SERVER.
STEP 1: We will create a sub-domain, 'bookings.smarthotel.com' on our Web-Server and install the SMARTROOMS software.
STEP 2: An "A record" will have to be created at your DNS-Host/Domain-Registrar to point 'bookings. smarthotel.com' to our Web-Server.
STEP 3: An online Reservations Button or Link will be inserted on your website to redirect all bookings to the SMARTROOMS software.
OPTION 2 : IF YOU ARE HOSTING YOUR WEBSITE ON OUR WEB-SERVER.
STEP 1: We will move your website to our Web-Server and change your Domain's Nameservers to point your domain smarthotel.com to our Web-Server.
STEP 2: We will create a sub-domain, 'bookings.smarthotel.com' and install the SMARTROOMS software.
STEP 3: An online Reservations Button or Link will be inserted on your website to redirect all bookings to the SMARTROOMS software.
REQUIRED INFORMATION:
If you are NOT hosting your website on our web-server, your current hosting company will have to create an A record and your website designer will have to insert the online Reservations Button or Link on your website. We can also help you with this if you allow us access to your Domain Control Panel and provide us with the FTP Username/Password of your hosting account.
If you are hosting your website on our web-server, we need access to your Domain Control Panel and the FTP Username/Password of your hosting account to move your website to our servers.
NOTE: We host on Linux/Php/Apache/MySQL Web-Servers. Hence, .asp and .net files are not supported on our servers. If your website has .asp and .net files, You will have to choose OPTION 1.

2) I am not from India, How do I display the prices in my local currency?
ANS: You can change the Currency Prefix ($, £, €)and Suffix (USD, GBP, EUR) easily from the General Configuration Area within the Control Panel. All prices will then be displayed in your local currency.

3) A guest booked 2 rooms for 4 nights and the total booking amount is Rs. 64000. Will we be charged Two Transaction Tokens since two rooms have been booked?
ANS: If the booking is done in a single transaction, only One Transaction Token will be charged for your booking of Rs. 64000.
4) Our Hotel's reservation staff cannot contact the Guest as the contact details provided while booking are fake. Do we have to pay for this booking?
ANS: We assure 100% Safety for all bookings. Fake/Spam Transactions reported by the hotel within 48 hours of the booking will be cancelled upon scrutiny and the Transaction Token will be credited.*
Transaction Token will not be credited for Fake Transactions reported 48 hours after booking or if the guest does not arrive at the hotel (No-Shows).
*Room Inventory is also automatically updated when a Transaction Token is credited.
5) How do I report a Fake/Spam Transaction?
ANS: You can view all your Transactions from your control panel. Just Click on the "Flag As Fake" Link next to the Transaction and we will be alerted. You do not have to call or send us an email.
6) Do we have to buy Transaction Tokens in advance?
ANS: Yes, it is advisable to have a credit of atleast 5 tokens at all times. However every client is given 3 reserve Transaction Tokens which means that even if you run out of Transaction Tokens your reservation process will continue for three additional transactions allowing you sufficient time to buy more Transaction Token's.

7) Our group runs several hotels. Are any discounts offered if we take this plan for 4 of our hotels?
ANS: The Annual License fee of Rs.2500/- and Setup Fee of Rs.2500/- will be applicable on each hotel. You can Buy Transaction Tokens in Bulk to take advantage of our Bulk Pricing discounts.
| 10 Additional Transaction Tokens |
Rs. 2500 |
| 25 + (05 Free) = 30 Additional Transaction Tokens |
Rs. 5250 |
| 50 + (15 Free) = 65 Additional Transaction Tokens |
Rs. 9000 |
| 75 + (24 Free) = 99 Additional Transaction Tokens |
Rs. 11250 |
|